Managing MyVR subscription billing

MyVR subscriptions are paid by credit card. To use an alternate payment method, please contact MyVR support.

Article contents

• Invoices and invoice history
• Payment method
• Upgrade account

Invoices and invoice history

To view billing history, follow these steps:

1. Log into MyVR
2. Click on your name in the top right corner and, in the drop-down, select Billing
3. The default page shows all past invoices

The invoice list will show you your entire invoice history, including when the invoice was due, the amount due, and whether or not it is paid, unpaid, refunded or partially refunded.

 

Click on View Invoice to see full invoice details.  At the top is a summary:

Followed by a list of line items and their individual price and quantity:

 

A Payment Summary is shown on the bottom:

 

Payment method

To view or update the billing payment method:

1. Log into MyVR
2. Click on your name in the top right corner and, in the drop-down, select Billing
3. Click on Payment Method

 

Add a new payment method by clicking the +Add Payment Method button:

Fill out the form and click Add Credit Card:

The city, state, and postal code of the billing address are required for verification.

If multiple credit cards are on file, one must be selected as the primary. The primary card will be billed by MyVR for the subscription payment. To set a different card as the primary, click on Actions > Set as Primary next to the desired card:

 

Upgrade account

To upgrade the account to another price plan:

1. Log into MyVR
2. Click on your name in the top right corner and, in the drop-down, select Billing
3. Click on Upgrade Account

Select a new plan and the most desired billing period: Monthly, Annual, or Every Two Years. For each subscription, the full charge for that term happens upon upgrading.

Note: Yearly billing starts immediately from the date the account is upgraded and a credit will be received for any portion of the month already paid on the monthly pay cycle.