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Managing inquiries

The MyVR message section offers multiple different tools to manage incoming inquiries.

Article contents 

  • Select multiple messages 
  • Archive messages
  • Permanently delete messages
  • Mark messages as read/unread
  • Sort messages
  • Filter messages
  • Create an inquiry

 

Select multiple messages

Selecting multiple messages at once is possible using the dropdown in the select menu which will allow all messages of a certain status to be selected at once.

This_One.png  

Archive inquiry messages

Inquiries can be archived by selecting an inquiry and then either clicking the archive icon at the top or selecting archive from the right-hand action drop-down: 

Archive.png 

Archived inquiries can later be revealed by using the filter function.  

 

Permanently delete messages

Unlike archiving, deleting a message will remove it from MyVR permanently. This can be down by either selecting a message and clicking the trash or selecting delete from the right-hand action menu:

Delete.png

 

Mark messages as read/unread 

Marking a message as read or unread can be done by selecting a message and clicking either the eye icons at the top or selecting the option from the right-hand action drop-down: 

Mark_as_read.png 

 

Sort messages

Messages can be sorted in a variety of ways by selecting the sort drop-down: 

Sort.png

 

 

Filter messages

Filtering messages by specific criteria can be done by clicking the Search & Filters button: 

Filters.png

Filter options can narrow down results to a very specific set of inquiries. Examples include by property or by source. Users may also choose to include archived messages in the search:

Filter_Options.png

 

Create an inquiry 

It is possible to manually create an inquiry in MyVR if desired. This can be down by clicking the New button at the top and selecting New Inquiry:

New_Inquiry.png

From there, select a property, fill out the renter details/check-in dates, and click create inquiry:

Inquiry_Details.png

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