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Automation - Inquiry Responders

Article Contents

  • Inquiry Responder Overview
  • Edit Default Responder
  • Create New Responder
  • Inquiry Responder Trigger

NOTE: 

  • Automatically send an initial response to an inquiry the moment it arrives.  
  • Improve your first response metric on integrated channels with the automated initial response.
  • Inquiry responders send customizable Message Templates, and allow for a wide range of configuration options. 
  • The same message template can be auto-sent for all inquiries, or auto-responders can be triggered by certain rules. 
  • Each MyVR account includes default inquiry responder emails.
  • Default emails are in Disabled status until you choose to edit and enable as needed. 

Inquiry Responder Overview

  • Navigate to Automation > Inquiry Responders

inquiry_responder_options.png

1. List of Responder emails, includes defaults set in the system.

NOTE: Drag and drop Responders to change priority order.

2. Checkmark = enabled. Click and toggle Yes/No to disable.

3. Auto = Auto Send on. Click and toggle Yes/No to turn off.

4. Click the arrow to expand and edit default Responder fields.

5. Click Add Responder to create new.

Edit Default Responder

Step 1: Click the arrow to expand and edit default Responder fields.

edit_inquiry_responder.png

Step 2: View or edit fields to customize Responder

1. Create Responder name

2. Change or Set Criteria for automatic trigger

responder_criteria.png

3. Create additional criteria add needed

4. Toggle to Include or Exclude Reservations Request in auto response

5. Select the Template from dropdown list of My Templates [LINK]

6. Edit Send Settings - Toggle Yes/No for Enabled and Auto Send

Step 3: Click Save Rule

Create New Responder

Step 1: Click Add Responder

Step 2: Follow steps above to complete fields

Inquiry Responder Trigger

NOTE:

  • When an inquiry is received from any source, MyVR will go down the list of responders and stop when the criteria for a rule has been met. 
  • Drag and drop the Responders to change priority order.
  • A rule created without any criteria will match all inquiries. 
  • Set up a default auto responder with no criteria, that will be sent when no other rules are matched. It should be the last rule in the list.

inquiry_responder_trigger.png

Additional Resources

Automation - Overview

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