Inquiry responders are messages sent when an inquiry is received. Inquiries are checked against the inquiry responder rules established within the MyVR account.
MyVR includes two default inquiry responders. They are:
- Dates Already Taken (disabled by default)
- Default Inquiry Responder (enabled to be sent automatically by default)
These default inquiry responders may be edited or removed, as necessary. New inquiry responder rules may be created for greater customization. When a new inquiry comes in, the rules will be checked in the order they are listed, from top to bottom. The order of the rules may be changed by dragging them into the desired position.
To manage inquiry responders, go to Automation > Inquiry Responders.
Article contents
- Criteria for responder rules
- Creating a new responder rule
- Deleting a responder rule
- Things to know
- Additional resources
Criteria for rules
There are a number of different criteria users may use to establish inquiry responder rules. Rules may be established based on:
- Number of guests
- Number of adults
- Length of stay
- Has pets
- Check in/Check out (unknown date)
- Is smoker
- Calendar (availability)
- Inquiry source
Inquiry responders may be completely disabled, enabled but sent manually by users, or enabled and sent automatically by the system.
Users may also apply a custom message template to the responder. Custom templates are managed under Setup > Message Templates > My Templates.
Creating a new rule
Step 1: Go to Automation > Inquiry Responders
NOTE: Ensure an applicable message template exists before creating an inquiry responder.
Step 2: Click Add Responder
Step 3: Add Name and set conditions (responder is only sent when all conditions are met)
Step 4: Choose if the responder should also go out to all instant reservations Include Reservation Requests
Step 5: Select template to send with Send This Template
Step 6: Choose to Edit Send settings
Step 7: Click Create Rule
Deleting a rule
Step 1: Go to Automation > Inquiry Responders
Step 2: Click on the rule to be deleted, which will expand responder's rule
Step 3: Click Delete Responder on the bottom left corner of the rule
Things to know
Inquiry responders cannot be set by the property. They are established at the account level and apply to all inquiries. Customization is limited by the editing, creating, and deleting of rules.
Additional resources
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