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Processing time for renter refunds

Renter refund timelines depend on which payment provider is accountable for the refund. For channels that utilize Stripe (ex. Direct Bookings or any channels where MyVR is the merchant of record) it typically takes 5-10 business days from the date the refund is issued. 

We recommend reviewing our Channel Cheat Sheet to review who the merchant of record is for any channel.

See information on Airbnb refunds here.

See information on TripAdvisor refunds here.

 

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