Messages - Other Messages Inbox

Article Contents

• Other Messages vs. Inquiries
• View Other Messages
• Create Inquiry from Other Messages
• Search & Filter Other Messages

Other messages vs Inquiries

NOTE: 

• An Inquiry is any email that is directly associated with a potential or actual reservation. 
• The majority of emails the MyVR inbox receives will likely be identified as Inquiries.  
• “Other” is a general inbox for messages that are not directly related to a reservation.
• If a channel listing exists from a non-integrated source (i.e. a FlipKey account that is not managed by MyVR) our system may not recognize them as inquiries and they may end up in the Other inbox.
• An Inquiry can be created from the Other inbox if needed.

View Other Messages

Step 1: Navigate to Messages > Other

Step 2: On a message line, click View Details

Step 3: Click the Actions dropdown menu, select an option to clear the message from the Other inbox:

• Create Inquiry 
• Flag as Spam
• Delete Message

Create Inquiry from Other Message

Step 1: On a message line, click View Details

Step 2: Click Actions > Create Inquiry

Step 3: Complete Inquiry fields, click Create Inquiry

NOTE: Newly created Inquiry can be managed from the Inquiry Inbox

Step 4: For additional actions, on the message line in the Other inbox, click the Actions dropdown menu.

Step 5: Select an option:

• Archive
• Flag as Spam
• Mark as Unread
• Delete

Search and Filter Other Messages

Step 1: Click Search & Filters, select one or more options:

• Toggle Yes/No for Show Archived
• Toggle Yes/No for Show Spam

Search for guest or property name