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Messages - Other Messages Inbox

Article Contents

  • Other Messages vs. Inquiries
  • View Other Messages
  • Create Inquiry from Other Messages
  • Search & Filter Other Messages

Other messages vs Inquiries

NOTE: 

  • An Inquiry is any email that is directly associated with a potential or actual reservation. 
  • The majority of emails the MyVR inbox receives will likely be identified as Inquiries.  
  • “Other” is a general inbox for messages that are not directly related to a reservation.
  • If a channel listing exists from a non-integrated source (i.e. a FlipKey account that is not managed by MyVR) our system may not recognize them as inquiries and they may end up in the Other inbox.
  • An Inquiry can be created from the Other inbox if needed.

View Other Messages

Step 1: Navigate to Messages > Other

Step 2: On a message line, click View Details

other_messages_view.png

Step 3: Click the Actions dropdown menu, select an option to clear the message from the Other inbox:

  • Create Inquiry 
  • Flag as Spam
  • Delete Message

other_messages_options.png

Create Inquiry from Other Message

Step 1: On a message line, click View Details

Step 2: Click Actions > Create Inquiry

Step 3: Complete Inquiry fields, click Create Inquiry

other_message_create_inquiry.png

NOTE: Newly created Inquiry can be managed from the Inquiry Inbox

Step 4: For additional actions, on the message line in the Other inbox, click the Actions dropdown menu.

Step 5: Select an option:

  • Archive
  • Flag as Spam
  • Mark as Unread
  • Delete

other_message_actions.png

Search and Filter Other Messages

Step 1: Click Search & Filters, select one or more options:

  • Toggle Yes/No for Show Archived
  • Toggle Yes/No for Show Spam

Search for guest or property name

other_messages_search.png

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