The "Reservations" section of MyVR is the central hub to track and manage reservations across all rental properties. Users can create new reservations, view and make changes to existing reservations, and track reservation history.
- From inquiries to reservations: The standard workflow of turning renter interest into bookings
- Manually creating a reservation: How to create a reservation without an inquiry
- Reservations list: List of past, current, and present reservations
- Reservation details: The quotes, messages, payment info, and more associated with a reservation
- Pending imports: Partially complete reservations imported from calendar syncing
From inquiries to reservations
In a typical rental scenario, a potential guest starts by inquiring about a property for a particular set of dates. This inquiry is usually met with a quote that breaks down pricing for the provided property and rental period. If the potential guest finds the quote satisfactory, the terms of the rental are agreed to, any required payments are provided, and a reservation is created.
Following this scenario along in MyVR, inquiries arrive in the inbox where users can respond and converse with a potential guest. Users can send a quote breaking down the rental rate and associated fees, or send multiple quotes for different rental scenarios. Any quote sent through MyVR can be set-up for online booking, allowing the guest to agree to the terms of the rental and provide any required payment online. If a guest completes the booking process for a quote, a reservation is created within MyVR.
In this workflow, inquiries arrive in the inbox and progress to become reservations, which can be found in the Reservations section.
Manually creating a reservation
Reservations can be created at any time with or without an initial renter inquiry. To manually create a new reservation, navigate to the "Reservations" > "My Reservations" section.
From the “My Reservations” list, click on the "New" button at the top of the page and select “New Reservation”.
A modal will appear for creating the new reservation including details of the reservation, renter’s contact information and stay information. Fill in the reservation modal and click “Create Reservation”.
Reservations that are created with a “Reserved” status will block off dates on the centralized MyVR calendar for the associated property. Reservations created with a “Tentative” status will still appear on the calendar but not block off dates and prevent other bookings.
The Reservations List holds all reservations in MyVR. The reservation list can be easily filtered and sorted to help find any reservation.
Use the reservation list to find upcoming reservations, past reservations, reservations with outstanding payments due. To get to the reservations list, navigate to Reservations > Reservations.
Once on the reservation list, use the filters to find reservations of interest. Click on the large green Search & Filters button in the upper right. The search and filter side panel will open.
The Reservation Detail View is where most of the actions and settings for reservation management take place. There are a wide variety of management actions available from the detail view. Click on any reservation in the reservation list to reach the reservation detail view.
After clicking on a reservation in the list, users will be taken to the reservation detail view.
Pending Imports are reservations that have been partially imported from TripAdvisor and Booking.com. They land in Pending Imports because we don't yet have enough information to create a complete reservation. PMs simply need to add reservation information (usually contact info) to convert these from Pending Imports to Reservations.
To view pending reservations, navigate to Reservations > Pending Imports.
Pending imports will have a list of all pending reservations that are awaiting information. Confirm pending reservations by clicking on Confirm and filling in any missing details.
Since pending imports came in from a calendar connection, the dates are blocked off on the calendar for that property even when reservation is still in "Pending Imports.'