The Messages section manages all communications from the website and integrated MyVR channels in a centralized place, saving a lot of time and aggravation. This centralized inbox tracks customer communications, leverages unlimited response templates, sends quotes, and more!
Article Contents
- Inquiries: Messages received that are believed to be inquiries or booking requests
- Other: Messages received that are not recognizable and not believed to be inquiries or booking requests
- Sent: Messages sent to guests, either manually or by MyVR's automation tools
- Outbox: Summarized list of all automated outbound emails that are currently scheduled to be sent
Inquiries
To view inquiries, go to Messages > Inquiries:
MyVR’s centralized inbox provides a single dashboard with which to receive and respond to inquiries. Inquiries and booking requests from supported channels can be processed from one location.
The inbox can be filtered and sorted to customize the view:
Click on the view list to view the details and entire communication history of an inquiry:
Send and manage multiple quotes (with varying dates, properties, add-ons, etc) and keep track of quotes that are accepted by the renter:
Send a quote to any inquiry with the option to book online - all from the inbox:
Other
Some messages received are not inquiries. These could be marketing emails from the listing sites, Linked In requests from renters, or good old-fashioned spam! MyVR automatically segments anything that doesn’t look like an inquiry - or anything the system can’t automatically process - and places them in a separate folder. From there, they can be archived, deleted, flagged as spam, or an inquiry can be created from them. Replies need to be handled outside MyVR.
Sent
This folder contains a list of all messages recently sent to guests, either manually or by MyVR's automation tools. The list of sent messages is sorted chronologically with the most recent first. To note, it will not show each individual message sent but the last message sent in each inquiry conversation. To view the conversation, click on the message.
If a reservation is created without an inquiry/quote, the system will automatically create an inquiry (since all reservations require an inquiry) and then auto-archive that inquiry. To view these archived inquiries, toggle "Show Archived" to yes under the Sent filtering options.
Outbox
Automate various message types (check-in emails, booking confirmations, review requests, etc) using MyVR’s Automation tools. From the Outbox, view the queue of scheduled messages in one place, and, if necessary, pause or edit any future messages.
Note: view the individually queued messages associated with a specific reservation by viewing that reservation. Go to the reservation and click the ‘Timeline’ tab, select “Future” to view all messages currently scheduled to send associated with that reservation
To set up and configure automated messages, visit MyVR’s Automation tools under Setup > Automation.
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