Messages - View Sent Messages

Article Contents

• Access Sent Messages
• View Archived Messages
• Unarchive a Message

NOTE: 

• The Sent folder contains all messages recently sent to guests.
• Messages sent manually or automatically are included in the Sent folder.
• Messages are sorted chronologically, with the most recent first.
• The last message sent appears in the Inbox. See Action Options below to view the full conversation.

Access Sent Messages

• Navigate to Messages >Sent

Action Options:

1. Click on a message line to view Inquiry and full conversation.
2. Click View Details to view Inquiry and full conversation.
3. Click more Actions dropdown menu to Archive or Delete a message 

NOTE:

• The Delete action deletes the entire Inquiry. 
• Use Archive to remove the message from the Sent folder.

View Archived Messages

NOTE: 

• An Inquiry will be automatically created for any new reservation, as the record and means of communication with the guest.
• When an Inquiry is automatically created it is also auto-archived.

Step 1: Click Search & Filters

Step 2: Toggle Yes for Show Archived

Step 3 (Optional): Search for guest or property name 

Unarchive a Message

Step 1: Click on the Sent message line

Step 2: From the Inquiry screen, click the Actions dropdown menu

Step 3: Click Unarchive Inquiry