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Messages - View Sent Messages

Article Contents

  • Access Sent Messages
  • View Archived Messages
  • Unarchive a Message

NOTE: 

  • The Sent folder contains all messages recently sent to guests.
  • Messages sent manually or automatically are included in the Sent folder.
  • Messages are sorted chronologically, with the most recent first.
  • The last message sent appears in the Inbox. See Action Options below to view the full conversation.

Access Sent Messages

  • Navigate to Messages >Sent

Sent_folder.png

Action Options:

  1. Click on a message line to view Inquiry and full conversation.
  2. Click View Details to view Inquiry and full conversation.
  3. Click more Actions dropdown menu to Archive or Delete a message 

NOTE:

  • The Delete action deletes the entire Inquiry. 
  • Use Archive to remove the message from the Sent folder.

View Archived Messages

NOTE: 

  • An Inquiry will be automatically created for any new reservation, as the record and means of communication with the guest.
  • When an Inquiry is automatically created it is also auto-archived.

Step 1: Click Search & Filters

Step 2: Toggle Yes for Show Archived

Step 3 (Optional): Search for guest or property name 

sent_messages_search.png

Unarchive a Message

Step 1: Click on the Sent message line

Step 2: From the Inquiry screen, click the Actions dropdown menu

Step 3: Click Unarchive Inquiry

unarchive_inquiry.png

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