Managing stay emails

Stay emails allow users to send customized messages and notifications, using Message Templates, with a wide variety of configuration options. Stay emails may be applied to all properties, specific properties or property groups. They may be used to inform renters, owners, and third parties.

Each MyVR account comes with 5 default stay emails, all of which may be edited or removed. Users may opt to have stay emails sent manually or automatically. The default stay emails are:

• Welcome Email
• Post Arrival Check In
• Check Out Instructions
• Post Departure Feedback Request
• Review Request

All stay emails are managed under Automation > Stay Emails.

 

Article contents

• Add a new stay email
• Edit a stay email
• Delete a stay email
• Things to know
• Additional resources

 

Add a new stay email

Step 1: Under Automation > Stay Emails, click on the green +New Email button

Step 2: Set the Basic Settings

• Name: Name your email based on the subject it's addressing
• What Template Do You Want To Send?: Select the most appropriate Message Template
• Which Properties Does This Apply To?: All, specific property, property group
  • If Specific Property or Property Group, select the appropriate option from the drop-down.
• Select Yes if the stay email should apply immediately to all currently existing and applicable reservations.

Step 3: Set the Send Time

• What Even Should Trigger This Email?: Booking Confirmed, Check-in, Mid-Stay, Check-Out
• What Day Do You Want to Send It?: Set the number of days before/after the trigger date
  • Send at Custom Time
  • Send at a Time Based on the Event
• Send Time: Set the appropriate time (hour of day or time based on event trigger
• Time Zone: Set the time zone

Step 4: Set the Recipients and click Create

• Send to the renter, property owner or a third party (i.e. maintenance, cleaning crew, etc)
• Optional: Enter additional recipient email address(s) to be copied on the email

 

Edit a stay email

Step 1: Under Automation > Stay Emails, under the More Actions drop-down to the right of the email, select Edit 

Step 2: Make Edits to Basic Settings, Send Time, Recipients, as applicable and click Save. For more information, see Step 2 under "Add a new email"

 

Delete a stay email

Under Automation > Stay Emails, under the More Actions drop-down to the right of the email, select Delete  

 

Things to know

• Emails are sent from noreply@myvr.com
• Messages sent to a third party will automatically send a blind copy to the user

 

Additional resources

• Message templates overview
• Automation overview
• Previewing automation emails