Why are my Vrbo reviews not showing?

Article Contents:

• Vrbo Review System
• Respond to renter with the HomeAway/Vrbo for PM app
• Respond to renter with the HomeAway/Vrbo for Owner app

Vrbo Review System

• After a renter has posted a review, Vrbo's review system includes a 14-day window during which neither the property nor traveler reviews are disclosed.
• Once the 14 days are through, the reviews that have been submitted are published and the content of the reviews is locked. 
• See Vrbo's review system here.

Respond to renter with the HomeAway/Vrbo for PM app

If you are using the HomeAway/Vrbo for Property Managers app for 5 or more properties, follow Vrbo's instructions to post or edit an owner response.

Respond to renter with the HomeAway/Vrbo for Owner app

If you are using the HomeAway/Vrbo for Owners app for less than 5 properties and would like to respond to a renter's review, submit a MyVR support ticket with the following info:

• Subject Line: Post Vrbo Review Response
• Listing/property name you are replying to
• Full response message including greeting and signature

After the MyVR support team has posted the review, Vrbo will approve or decline the response. Review approval from Vrbo can take 2+ weeks. 

Additional Info

Information on Vrbo's review policies:

• https://community.homeaway.com/docs/DOC-4502

Information on how a renter can submit a review:

• https://community.myvr.com/topic/908/getting-a-review-posted-on-homeaway/5 
• https://help.homeaway.com/articles/How-do-I-submit-a-review