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Reconnecting Stripe merchant account

Article contents

  • Refresh connection
  • Enable account

If a Stripe account in good standing has lost connection or become disabled, try the below two options to reestablish the connection between MyVR and Stripe.

Refresh connection

Step 1: Navigate to Setup > Booking & Payments > Merchant Accounts

Step 2: On the specific Stripe account line, click Actions then Manage

Step 3: In the Status box click the drop-down menu then Refresh Connection

Booking_Payments_Merchant_accounts_refresh.png

 

Enable account

On the specific Stripe account line, click Actions then Enable

 

Booking_Payments_merchant_account_enable.png

 

NOTE: 

  • The above actions will automatically open Stripe to login to your account
  • If neither of these options work to reestablish the Stripe connection, please contact Customer Support.
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