Reconnecting Stripe merchant account

Article contents

• Refresh connection
• Enable account

If a Stripe account in good standing has lost connection or become disabled, try the below two options to reestablish the connection between MyVR and Stripe.

Refresh connection

Step 1: Navigate to Setup > Booking & Payments > Merchant Accounts

Step 2: On the specific Stripe account line, click Actions then Manage

Step 3: In the Status box click the drop-down menu then Refresh Connection

Enable account

On the specific Stripe account line, click Actions then Enable

NOTE: 

• The above actions will automatically open Stripe to login to your account
• If neither of these options work to reestablish the Stripe connection, please contact Customer Support.