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Troubleshooting Stripe connection

If a Stripe account has lost connection or has become disabled, but the Stripe account is in good standing, here are a few things to try to get the Stripe account back up and running.

Refresh connection

  1. Log into MyVR and go to Setup > Booking & Payments > Merchant Accounts
  2. Under Actions for the Stripe account to reconnect, click Manage
  3. Within the More Actions drop-down on the right-hand side, select Refresh Connection

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Enable the account

  1. Log into MyVR and go to Setup > Booking & Payments > Merchant Accounts
  2. Under Actions for the Stripe account to enable, click Enable

Screen_Shot_2018-11-13_at_11.49.05_AM.png

 

NOTE: If the above does not work, please contact Customer Support.

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