Troubleshooting Stripe connection

If a Stripe account has lost connection or has become disabled, but the Stripe account is in good standing, here are a few things to try to get the Stripe account back up and running.

Refresh connection

1. Log into MyVR and go to Setup > Booking & Payments > Merchant Accounts
2. Under Actions for the Stripe account to reconnect, click Manage
3. Within the More Actions drop-down on the right-hand side, select Refresh Connection

Enable the account

1. Log into MyVR and go to Setup > Booking & Payments > Merchant Accounts
2. Under Actions for the Stripe account to enable, click Enable

NOTE: If the above does not work, please contact Customer Support.