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Conversation History & Reservation Timeline

In the individual Reservation view, users are able to see a comprehensive conversation thread of MyVR messages and Traveler messages in addition to a total timeline of events. 

To view the Conversation History

  1. Open a reservation
  2. Click on the speech bubble icon in the top-right corner of the Renter card

Screen_Shot_2020-06-29_at_4.49.43_PM.png

From this view, users can review the entire conversation thread between your MyVR messages & traveler responses. Any channel-specific messages will not be included in this view (ex. if Vrbo sends the renter a confirmation email, you will not see it here).

Recommended: Review our Channel Cheat Sheet > Messaging section to review how messaging works between MyVR and integrated channels.

To View the Timeline of Events

  1. Open a reservation
  2. Click the Timeline menu option

From this view, users can see a timestamp of all reservation events ranging from payments made and agreements changed, to messages sent.

Screen_Shot_2020-06-29_at_5.21.23_PM.png

The Past section will show anything that already occured broken out by Event, Source, and Time.

The Future section will show any outbound messages planned to be sent (as set up through MyVR's Automations feature). In this view, a user can apply any changes to these future messages.

Screen_Shot_2020-06-29_at_5.21.42_PM.png

 

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