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Managing Renter Credit Card Disputes

Article contents

  • NEW feature introduction
  • Disputes Summary
  • Respond to open disputes
  • View all disputes

Disputes page introduction

MyVR customers can now view a list of all credit card disputes received, including detailed information about each dispute, and a high-level analysis of your overall dispute rate. 

Easy links are provided for:

  • MyVR reservation details and customer communication history to gather data
  • External merchant account to submit evidence and counter the dispute

To view the Disputes page, navigate to Reservations > Disputes

Disputes Summary

  • View average dispute rate, with drop-down options for “last 30 days” to “last 365 days”
  • View dispute rate per merchant account (if more than one merchant account is used)
  • Link to merchant account in MyVR
  • Link to external merchant account dashboard

disputes.png

Respond to open disputes

  • View new disputes, and disputes that still require a response
  • Click to view dispute and reservation details
  • Link to external merchant processor to respond to dispute with evidence 

view_dispute.png

dispute_details.png

View all disputes

  • View all disputes at a glance, with date, amount, status, and reason
  • Click to view dispute and reservation details

all_disputes.png

Additional Resources

Stripe Merchant Account Overview

 

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