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Sending Non-automated Messages

Article contents

  • Access Messages
  • Create message 
  • Send message by email or SMS text
  • View conversation history

NOTE

In addition to using message templates and automation to streamline communication with renters, freeform or one-off template messages can be created and sent at any time with MyVR.

Access Messages

There are two ways to access messages:

  • Through Reservations

Step 1: Navigate to Reservations > Reservations

Step 2: Select a Reservation 

Step 3: In the Renter box, click the speech bubble icon 

mceclip0.png

  • Through Messages

Step 1: Navigate to Messages > Inquiries

Step 2: Select an Inquiry

messages_inquiry.png

Create message

From the Inquiry page, there are a few options to create a one-off message:

  • Type freeform text in the conversation box
  • Select from existing templates
  • Attach a quote associated with this inquiry
  • Attach a document (*see restrictions below)

messages_create.png

NOTE: Attachment restrictions

  • Attachments can only be sent if the Renter’s direct email address is provided:

direct_email.png

 

  • Some channels provide a relay address which forces messaging through the channel platform. Attachments cannot be sent to a relay address. Example:

relay_email.png

Details for each channel can be found here.

Send message 

Email

  • To send to the Renter’s email address, simply click Send Message

SMS text

Alternatively, messages can be sent and received via SMS text to the Renter’s phone number.

  • Toggle Send as SMS to Yes, then click Send Message

message_sms.png

  • Change Renter’s phone number by clicking Edit in the Renter details box

Receive SMS text response

  • If Renter replies via text, the reply is routed to the MyVR inbox and included in the Inquiry conversation history.

View conversation history

  • Sent and received messages appear together in chronological order
  • Text messages are easily distinguishable from email messages

messages_sent.png

View conversation in Reservation timeline

  • In the Renter box, click the Reservations icon

reservations_messages.png

  • Scroll down and click Timeline

Messages sent and received appear along with other events related to the reservation, e.g. Reservation Booked and Payment Recorded

  • Under Action box, click View Conversation to navigate back to the Conversation history
  • Click Future to see any automated messages scheduled for a future date

reservation_timeline.png

Additional Resources

Messages Overview

Automation Overview

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