Article Contents
NOTE:
- Create and customize email templates to be used in manual replies, auto-responders, and automated stay messages.
- See Help article on email automation types and setup.
- See Help article on Email Design to create a custom, branded design for outgoing emails.
Edit Default Email Templates
Step 1: Navigate to Setup > Message Templates > My Templates
NOTE:
- MyVR provides several standard email templates.
- These templates can be used as is, or customized as much as you need.
- Toggle Yes/No for template to appear as an option when replying to renter messages.
Step 2: Click Edit on a template line
Step 3: Customize email using freeform text and smart tags for dynamic text (details below)
Step 4: Click Save Changes
Create New Template
Step 1: Navigate to Setup > Message Templates > My Templates
Step 2: Click New Template
Step 3: Customize email using freeform text and smart tags for dynamic text (details below)
Step 4: Click Save Changes
Template Customization Options
1. Freeform text fields:
- email name (internal)
- description (internal)
- email subject (appears in email subject line when sent)
- email title (appears in body of email)
2. Freeform text email body
3. From the dropdown menu, select Stay Info, Guest, or Property to display smart tags specific to each type.
4. Drag and drop standard field smart tags into the email body for dynamic text.
5. Drag and drop custom field smart tags into the email body for dynamic text.
Preview Template
Step 1: Click Preview on a template line
Step 2: Verify that smart tags used in the email body are correct.
Step 3: Verify that the email design is correct. See Help article to adjust.
Additional Resources:
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