Messaging with Vrbo Guests

Article Contents

• Sending a Message to Vrbo Guests
• How Vrbo Guests Receive Messages 
• Troubleshooting Vrbo Guests Not Receiving Messages

Sending a Message to Vrbo Guests

• Messages are sent to Vrbo guests from the MyVR Inquiries Central Inbox, like all other guest messaging. 
• See Inquiries Central Inbox and Sending Non-automated Messages for more details.

How Vrbo Guests Receive Messages 

• Messages from the MyVR Inquires Central Inbox are sent to the guest’s email address.
• Software-connecting Vrbo listings send messages directly to the email address provided during the Vrbo booking process. They are not sent to the Vrbo dashboard in the guest message thread.
• This can cause some confusion, where guests expect to receive the messages in their Vrbo dashboard.

Troubleshooting Vrbo Guests Not Receiving Messages

• Advise guests to check the email inbox for the address provided at the time of booking on Vrbo.
• If they still don’t see the message, ask them to check their spam or promotions folder.
• If the message is not in any of the guest’s email folders, contact MyVR Support to investigate further. 

NOTE: If you see a red 00.00 mark in the VRBO dashboard, this can be ignored since the guest is receiving your message via email.